Fios TV One Stuck on Preparing Network Connection: How to Fix - Robot Powered Home (2024)

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Putting on your favorite TV show or movie on your new television and set-top box after a long day of work can be a great way to relax. So naturally, it can be quite frustrating when your TV runs into problems, and you’re robbed of the time to unwind and enjoy your latest investment.

Some days back, while I was trying to set up my Fios TV One, I ran into a problem. The setup screen would get stuck on the ‘Preparing Network Connection’ screen, staying frozen for a while before failing the setup process. This issue was quite frustrating as it made it impossible even to finish setting up the TV.

Upon looking it up online, I found that this wasn’t an uncommon issue and after digging a little deeper through forum threads and articles, I was able to find a solution.

So I decided to create this step by step guide which will help you fix your problem and explain the possible causes behind it so that you may better troubleshoot these issues in the future.

If your Fios TV One is stuck on ‘Preparing Network Connection’, some solutions that you can try are to restart your Fios TV One and ensure that you have a good internet connection. Also, check the cable connections to your TV, check for a double NAT, and reset your Fios TV One if needed.

Restart Fios TV One

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If you’ve ever faced technical issues in the past, you know that restarting the device solves the issue most of the time. While this solution may seem very trivial, it is actually very effective.

When you restart a device, you end up clearing both its cached and running memory. This removes any piece of defective code that may have been causing bugs, thus returning the device to a fresh state. Thus, restarting a device can help in fixing a lot of bugs and technical issues.

To restart your Fios TV One, unplug it from the power supply, leave it unplugged for about 15-20 seconds before plugging it back into power. This solution works for problems like having no sound on your Fios TV and Fios guide not working as well.

Ensure Internet Connectivity

One reason that can cause your Fios TV One to stay stuck in the ‘Preparing Network Connection’ screen is if the device could connect to your home network but is now unable to transfer data over it effectively. This can happen if your network connection is slow or unstable.

You can make sure that your home WiFi network is able to successfully connect to the internet by using a different device like your smartphone to surf the internet. In addition, you can check for your internet’s speed and stability by using online services to test your network speed.

To ensure the least hiccups while viewing, it is recommended that your internet speed is at least 5 Mbps. Restart your router if your internet is slow or unresponsive.

Check Your Cable Connections

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Another issue that could be causing your problem is an improper connection. Your TV can have problems communicating over the network if the ethernet, coaxial, or power cables are not connected to it properly.

Make sure that all the cable connections to your Fios TV One are secure. You can do this by unplugging the cables and plugging them back in slowly and carefully, making sure that you connect each one tightly.

Also, make sure that none of the cables are damaged. If you find any physical damage like wrinkles or bends on any of the cables, make sure that you replace it immediately.

Check for a Double NAT

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Another common issue that can cause the ‘Preparing Network Connection’ screen to appear is a double NAT (Network Address Translation) situation. This can happen if you are using both Verizon’s router as well as your own router connected to each other, creating two different private networks.

While some of your other devices can still access the internet while experiencing a double NAT, your Verizon Fios TV cannot. This is because Verizon needs a secure connection to its servers, which requires both your TV and set-top box to be on the same private network.

You can fix this issue by setting your Verizon router as a primary router and using your own router in AP (Access Point) mode. This ensures that all the devices on the network are part of the same subnet.

If, however, you want to use your own router as a primary router, ensure that the Verizon router has the DHCP (Dynamic Host Configuration Protocol) server turned off. If you are unable to access it, reset the router and reconfigure it while connecting it to your laptop or PC. Next, assign an IP address in your home router’s private network and disable both the DHCP and WiFi. Finally, use a wired connection between your home router and the Verizon router and reboot your setup box.

Factory Reset Fios TV One

If none of the above solutions worked for you, the only option left to try is to reset your Fios TV One to its factory defaults. However, keep in mind that it removes all your saved settings and configurations and cannot be reversed when you do this. So make sure that this is the last option that you consider.

To factory reset your Fios TV One device:

  1. Unplug the Fios TV One box from power.
  2. Unpair the Fios remote by pressing and holding the play/pause button and the zero (0) button until the LED on the remote begins flashing blue.
  3. Allow the LED to keep flashing until it turns red.
  4. Once this happens, plug the box back into power and press the menu button on the remote while pointing it at the cable box.
  5. Wait for the LED on the box to turn green. Once this happens, press the zero (0) key on your remote and press ‘OK’.
  6. After a few seconds, your Fios TV One box will reset itself to its factory defaults.

Contact Support

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If none of the troubleshooting steps worked for you, it could indicate an internal issue with the device. In this case, the only thing left for you to do is to contact Verizon’s Customer Support.

While talking to the representative, make sure you give a detailed description of your issue and all the different troubleshooting steps you took. This will give them a clear idea of the problem and thus will allow them to assist you easily.

Replace the Device

If your warranty is still active, Verizon will replace your faulty set-top box with a new one after you return the faulty device. Be sure to follow all the guidelines of Fios equipment return. However, if you are using an older, outdated model, the best thing for you is to buy a newer one.

Each new model comes with its own set of features and upgrades, as well as fixes for bugs and issues on older models, making it a great decision to upgrade your set-top box.

Final Thoughts

While the ‘Preparing Network Connection’ error can seem daunting, it is quite easy to fix, as the article above shows. The article covered every possible issue with your Fios TV One, but there could be a chance that a problem with your network connection causes the error.

To prevent this from happening, make sure that your router’s firmware is kept up to date. Also, make sure that your TV is not accidentally added to your router’s blocklist, as sometimes this will allow it to connect to your WiFi network without having access to the internet.

Do contact your ISP for further clarification in case it is an issue from their end. Also, keep in mind that when you restart your set-top box and router, it will disrupt your internet connection, so make sure you hold this step until nobody is doing anything important on your network.

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Frequently Asked Questions

How do I connect FiOS TV One?

You can connect and activate your Fios TV One using the self-guided install tool in My Verizon or the My Fios app. The activation process can take up to 20 minutes.

How do I reboot my Verizon FiOS router?

First, unplug it from its power source. Wait for about 1 minute before plugging it back into power. Give the router about 1-3 minutes to initialize, and then you can connect to the internet.

Does FiOS TV One have a clock?

The Fios TV One has a clock that is automatically set from the Verizon servers. This means there is no need for you to set the time.

How do I get FiOS channels without a box?

By hooking your TV up to a Fios adapter. This will give you access to Fios channels. Other methods include extending the coaxial cable from your main Fios TV or programming the TV to pick up unencrypted Fios channels.

Fios TV One Stuck on Preparing Network Connection: How to Fix - Robot Powered Home (2024)


How do I fix my frozen FIOS TV? ›

A soft reset (restart) can resolve issues like continuous resetting / rebooting, device crashing, freezing, device locks up and screen doesn't respond. A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device.

Why won't my FiOS connect to my TV? ›

Remove and reconnect the coaxial connections between your set-top box, TV equipment and wall connection. Make sure all connections are securely fastened. Inspect the coaxial cable for any obvious damage that could cause a loss in signal strength.

How do I reboot Verizon FIOS? ›

Reset Button Reset Button - allows you to reset your router to the factory default settings. To perform a soft reboot, press and hold the button for at least three seconds. To reset your router to the factory default settings, press and hold the button for at least ten seconds.

How do I fix my FiOS connection? ›

When all else fails, try unplugging the router and modem for about 60 seconds, to reset them, then plug them back in. This will reset them with the ISP and may fix the problem. If that didn't do it, the next step to try is manually removing and re-adding the Wi-Fi network from the device's settings.

How do I reset my Verizon network? ›

Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.

Why is my FiOS TV not responding to the remote? ›

If your Fios TV One doesn't automatically recognize or respond to your Fios TV Voice Remote, follow the on-screen prompts and simply press and hold the play/pause and the '0' buttons at the same time on the Fios TV Voice Remote until the LED flashes blue.

How do I reset my Verizon FIOS signal? ›

Reboot the Router
  1. Unplug the router. For more specific instructions on router settings and issues, contact the router's manufacturer.
  2. Wait 1 minute.
  3. Plug the router back in.
  4. Wait 1-3 minutes for the initialization process to be completed.
  5. Attempt to connect to the internet.

Why does my TV say no network connection? ›

Check network settings

Look in your network settings on your TV, and make sure they are turned on and that there are no error messages. While you're there, look for an option to reset your network and reset it before restarting your TV for good measure.

How do I connect my FiOS TV to my network? ›

Connect to Fios TV via a Wired or a Wi-Fi connection Wired: Connect the coax cable from your Fios TV One Mini to a coax outlet. Wi-Fi: Do NOT connect the coax cable; your Fios Wi-Fi will sync automatically. B. Connect the HDMI cable* from your Fios TV One Mini to your TV.

What color should my Verizon router light be? ›

The Router Status LED will be solid white when your Verizon Router is turned on, connected to the internet, and functioning normally.

How do I unfreeze my Verizon FIOS TV? ›

Let the box reboot and reset. If that doesn't help, look at: Main Menu > Settings > System> Reset settings, and do it. Still no joy, try: Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues. Still messed up, try: Main Menu > Customer Support > Top Support Tools > Self Diagnostics.

How do I restore my Verizon FIOS service? ›

Once you're ready to resume your service, log into My Verizon. From the "Account" drop down menu, under "My Devices", select Suspend or reconnect. You'll see a "Service suspended" label on any line that is currently suspended. Select the line that you would like to reconnect and click Select Device.

How do I reset my Verizon TV? ›

Stream TV - Factory Data Reset (Powered On)
  1. If necessary, press the. Home button. on your Stream TV remote to wake up your device.
  2. From the Stream TV Home screen, select the. Settings menu. (upper-right). ...
  3. Android TV settings. Device Preferences. Reset. ...
  4. Review the 'Reset' message then select. Reset. .
  5. Select. Erase everything. .

What happens when your TV screen freezes? ›

A TV's cache stores short-term information on your TV, in a manner similar to what your phone does. When it is full, it can cause your TV to become extremely slow, and cause its image to freeze. If you find your TV glitching frequently, consider clearing the cached data on it.

What to do when cable channel freezes? ›

Fixing Freezing and Pixelation on a TV

Plug your TV directly into your router to correct any connection issues. Unplug the HDMI cable, wait 30 seconds, then plug it back in to reset the connection.

How do I reset my Verizon FiOS signal? ›

Reboot the Router
  1. Unplug the router. For more specific instructions on router settings and issues, contact the router's manufacturer.
  2. Wait 1 minute.
  3. Plug the router back in.
  4. Wait 1-3 minutes for the initialization process to be completed.
  5. Attempt to connect to the internet.

How do I contact Verizon FiOS troubleshooting? ›

There is only one number to call for all your tech support questions: 800-837-4966.

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